This is in place to make sure all students are happy, healthy, safe and protected whilst studying with us. Both junior and adult students study in the same school, but are placed in separate classes.

Our Student Welfare Policy is committed to ensuring that:

  • Your welfare is paramount
  • All students have equal opportunities, regardless of ability, religion, culture, gender, sexuality, ethnic origin or class
  • Academic programmes and activities are provided, appropriate to your age, maturity and the centre’s location, which will encourage you to develop linguistically, socially and culturally
  • Tolerance, understanding and positive interaction is encouraged between all students, as is a regard for each other’s privacy and possessions
  • Students develop a responsibility for themselves, for others and for their environment
  • All students, whatever their age, culture, disability, gender, language, racial origin, religious beliefs and/or sexual identity have the right to protection from abuse
  • We raise awareness of student protection issues
  • All staff have a responsibility to report any concerns to the Principal

The safety and well being of all our students is our primary concern and is something we take very seriously. We are passionate about creating a school life that enables every student to flourish. Providing a world-class educational facility is not just academics. It means attending to the emotional, medical and environmental needs of all our students.

Our Staff
Our staff are accustomed to helping people from different backgrounds and cultures and are experienced in dealing with a wide range of personal or study related issues, from problems with stress, depression to exam anxiety.

Risk Assessments
Our activity and excursion programme is carefully planned out ensuring the student’s safety is of upmost importance. To ensure this is the case, not only are all activities and excursions fully risk assessed, we also have a library of the risk assessments for the attractions we visit in every city.

Measures we take to ensure juniors are taken care of after their arrival & throughout their course:
ཀྵཀྵ Dedicated safeguarding officer in each school
ཀྵཀྵ Named staff who students can speak to if they have any problems
ཀྵཀྵ Personalised student ID card provided on arrival, which contains the school’s 24-hour emergency telephone number
ཀྵཀྵ Junior students asked to sign in at Reception on arrival at school each day
ཀྵཀྵ Curfew times for host family accommodation
ཀྵཀྵ Social programme activities are always supervised by a member of our staff
ཀྵཀྵ Emergency next of kin contact details held by staff all times with the out of hours phone – so we can always reach parents in case of urgency
ཀྵཀྵ Students explained UK laws & school rules relevant to their age group
ཀྵཀྵ Advice given on arrival about personal, road & transport safety

All students under the age of 18 are met by a member of staff – who will be highly visible in our bright red branded t-shirts and carrying a clearly displayed red clipboard. They will ensure everything goes smoothly at the airport and during the transfer to their centre. At this point students are given an ID card with 24 hour emergency contact information – for their safety and so that they can be immediately identified as an our Junior student they should keep this with them at all times.

Medical And General Insurance
In Britain, free medical treatment is available through the National Health Service to all EU students and students from countries with reciprocal health agreements. Students who are not covered by the National Health Service are advised to take out medical insurance before leaving their home countries. We strongly advise students to take out individual personal insurance to cover personal belongings, etc, before they come to the UK. In addition, in case of any medical matters arising, all centres have staff members trained in First Aid, and all centres have a first aid kit on site, as well as close links with local doctors, dentists and hospitals.